How does Loyal Care ensure trustworthy caregivers?
On our home page, we outline the thorough pre-employment screening process Loyal Care follows when hiring every care assistant. We take the time to truly know our employees— conducting face-to-face IN PERSON interviews, and hosting in-person discussions to better understand their experience, skills, and personal qualities. We do not hire applicants through on-line video meetings and we are not a dot.com business.
Training and monitoring client care is led by our full-time talent development manager and full-time nurse who make visits to our client homes ensuring quality service. This hands-on approach allows us to assess knowledge, recommend effective, safe methods of hands-on assistance, and ensure high standards of care. By prioritizing in-person hiring and training, we build strong relationships with our team and maintain the level of quality and accountability our clients expect. We provide strong value with the in-person interactions we take the time to conduct- making sure the applicant has the skills, experience, trustworthiness and professional acumen they say they have on their resumes.
We emphasize our professional strong company culture with a staffed business office in Kalispell. We are part of the community, not just in it, genuinely caring for our clients and client family members beyond just a transaction.
Does Loyal Care have insurance?
Yes! Loyal Care carries worker compensation, business and professional liability, and non-owned vehicle liability insurance. We are a professional, experienced business operating in a business office in Kalispell.
Does Loyal Care handle payroll and insurance for caregivers?
Absolutely. We manage all employment phases, including hiring, payroll taxes, scheduling, workers’ compensation, liability insurance, billing, and record keeping. This means families can focus on their loved one’s well-being while we handle the administrative details.
How can family members stay informed about care?
Our secure client portal allows families to review schedules, care notes, and invoices online. This ensures transparency and provides family members access to read the care notes. Clients may access the portal as well to view all the above.
Will my loved one have a consistent caregiver?
Yes! We strive to provide consistent care assistant assignments to build trust and familiarity. If a care assistant is unavailable due to illness or time off, we coordinate from our staffing a qualified substitute to maintain continuity of care.
How flexible is the scheduling?
Loyal Care meets the client preferred scheduling and accepts adjustments to the scheduling as clients become more independent, need more care, or keep on budget. A cancellation and schedule change policy is provided in our client agreement.
What services does Loyal Care provide?
We offer a wide range of In-home care services, including:
• Personal care (bathing, grooming, dressing, toileting, mobility)
• Meal preparation and grocery shopping
• Medication reminders
• Transportation to appointments
• Homemaker tasks and laundry
• Dementia care and brain stimulation activities
• Pet care assistance
How do you ensure compassionate and ethical care?
Our care assistants are selected for their moral compass, compassion, and reliability. We provide continuing education and support to maintain the highest standards of care. Our Registered nurse and talent development manager are monitoring client care and provide support to all our employees.
What areas do you serve?
Loyal Care proudly serves seniors and their families in Kalispell, Columbia Falls, Whitefish, Lakeside, Somers, Bigfork, and outlying areas.
What are the costs of in-home care services?
The rates for in-home care are dependent upon the client’s care needs and the needed skill set. A contributor to service rates are the higher labor costs in Northwest Montana due to a higher cost of living. Medicare does not assist with in-home care or assisted living expenses. Medicaid in-home care assistance coverage comes through Medicaid State Plans or Home and Community-Based Services (HCBS) Waivers, like Montana’s Big Sky Waiver. There are a couple of local in-home care companies who are credentialed to work with Medicaid, and Loyal Care is not one. According to state research, the average cost of in-home care in Montana is $40 to $45 per hour.
How do I get started?
Call us today at (406) 752-0146. Our friendly staff will answer your questions and help you create a customized care plan for your loved one.
